A one-day workshop on the risks, the pitfalls and the prevention strategies for managing difficult employee behaviour

Brisbane | 14th May 2018, Marriott Hotel 
Sydney | 16th May 2018, PARKROYAL Darling Harbour  
Melbourne | 21st May 2018, Adina Apartment Hotel (189 Queen St)
Ensuring that difficult employee behaviours are managed effectively, and compliantly has been one of the biggest challenges facing HR professionals today. Having a solid understanding of the relevant laws and strategies around the management of such behaviour can significantly minimise legal, financial and cultural risks for your organisation. By attending the one-day Masterclass, you will gain a solid understanding of the relevant laws governing the management of difficult employee behaviour, how to avoid legal pitfalls and manage such behaviour, and if escalated – any related claims. 
With lots of opportunities for questions and advice, the masterclass provides delegate with practical steps you can take-back to the office and start implementing immediately.  
It will allow delegates to train their managers on how to identify and better manage underperformance, difficult employees and situations in the workplace – before they get escalated to senior management or legal.  

Key Learning objectives of the 3rd Annual Managing Difficult Employee Behaviour Masterclass:
  • Interactive one-day ‘Masterclass’ format looking at high-level content, with limited seats to facilitate dialogue and questions in a small-group learning environment 
  • Trusted guidance and advice from experts, focusing on practical steps you can take to work immediately 
  • Leverage case law examples and real-world practical strategies to prevent and manage unfair dismissal claims 
  • Role Play a variety of performance and behavioural scenarios on having difficult conversations with employees 

Your Masterclass Leaders

Christa Lenard (Brisbane & Sydney)


K&L Gates

Christa Lenard is a workplace relations and employment lawyer with extensive experience in advising large and medium private sector companies as well as public sector departments and agencies at both Commonwealth and state level, on relevant employment and workplace issues.
Christa provides day-to-day advice to clients across all operational workplace issues employer's face, and assists with the management of difficult workplace situations as they arise, whether that be allegations of discrimination or bullying and harassment, claims of adverse action, management of performance or disciplinary situations. 

Nick Ruskin (Melbourne)


K&L Gates

Nick Ruskin practises in labour relations and employment law. He represents corporations in a number of industries including energy, retail, services and healthcare, and public sector clients in the health, higher education, government and community sectors.
He has extensive experience in labour disputes, employment claims, anti-discrimination issues, legislative compliance, advocacy before tribunals and providing forthright, practical advice to clients.Nick was convenor of the employee relations committee AHRI (Victoria) for over two decades.

Why attend the Managing Difficult Employee Behaviour Masterclass

  • Develop internal processes to effectively respond to difficult employee behaviour 
  • Avoid common pitfalls during the investigation, disciplinary and/or termination process  
  • Understand employers’ legal obligations to proactively mitigate financial risks
  • Strategies for implementing consistent policies and procedures across your organisation
  • Strengthen your disciplinary and termination process 
  • Acquire the skills to conduct difficult conversations in an appropriate and confident manner 
  • Conduct procedurally fair workplace investigations which are legally defensible 
  • Gain practical advice to avoid egregious claims under the FWA, Common Law and in employment contracts 
  • Understand what constitutes ‘reasonable management action’, ‘harsh’, ‘unreasonable’ or ‘unjust’ actions 

Who should attend the Managing Difficult Employee Behaviour Masterclass

Directors, Heads, Specialists and Senior Managers responsible for managing employees, workplace conflict, disciplinary processes, investigations and terminations. 
Sample Job titles include: 
  • Human Resources 
  • Workplace/ Employment Relations 
  • Industrial Relations 
  • People & Culture 
  • Performance Management 
  • Learning & Development 
  • Line Managers and supervisors 
  • Team Leaders 
 From across all industries

Testimonials from Last Year's Masterclass

Location for Managing Difficult Employee Behaviour

This one-day masterclass will take place in a 5 star hotel in the location's CBD.

Venue will be confirmed up to 4 weeks before the event takes place.